IVY NECKLACE

Handcrafted in bronze, plated in a choice of 22k Gold or Silver Rhodium.

Every AEQEA piece is hypoallergenic, anti-tarnish, and waterproof, exuding elegance and comfort for the discerning connoisseur.

SHIPPING TIMEFRAMES

At AEQEA, we are committed to delivering your products efficiently and with care. Our shipping timeframes are as follows:

• India: Orders are processed within 2-3 business days and typically delivered within 5 working days.
• International: Timelines vary by destination and customs clearance, but most orders arrive within 5–10 working days.
  Note: These timeframes are estimates. Once dispatched, AEQEA is not responsible for courier delays caused by weather, customs, or other unforeseen circumstances.

EXPEDITED SHIPPING

For urgent orders, please contact us on WhatsApp or at support@aeqea.in — we’ll do our best to fast-track your order if possible.

CUSTOMS AND DUTIES

• India: No duties apply — all domestic orders are shipped directly from our Delhi office.
• International: Orders shipped outside India may be subject to import duties, VAT, or customs fees, depending on your country’s regulations. These charges are the customer’s responsibility and are not covered or reimbursed by AEQEA. We recommend contacting your local customs office before placing your order for specific guidance.

ORDER TRACKING

DAMAGED ITEMS

We’re so sorry your order didn’t arrive in perfect condition, and we’re here to help.

If your item arrives damaged, please contact us within 24–48 hours of delivery at support@aeqea.in.
Make sure to include:

• Your order number
• A clear photo of the damaged item
• A short description of the issue
  

We’ll investigate promptly and do our best to offer a swift resolution.

QUESTIONS OR CONCERNS?

For any other questions about shipping, policies, or your order in general, feel free to reach out to us anytime at support@aeqea.in — we’re always happy to assist.

AEQEA crystal is a delicate material that must be handled with special care. To ensure that your AEQEA product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:


Store your jewellery in the original packaging or a soft pouch to avoid scratches.
Avoid contact with water.
Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.